Returns & Refund Policy
Our policy lasts 30 days for faulty or damaged goods. However, due to the products being custom made, a refund for non-faulty goods are not accepted. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To complete your return, we require an e-mail sent to Customer Services (firstname.lastname@example.org) with an image of the faulty product, and an order number that you can find on your Confirmation or Delivery e-mail.
Once your return e-mail (email@example.com) is received and inspected, we will send you an email to notify you that we have received your returned e-mail. We will also notify you of the approval or rejection of your refund.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a short period of time.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.